Frequently Asked Questions

Sourcing is the process of finding and acquiring specific products or services on behalf of our clients. At Three Over Six, we excel in sourcing luxury goods, rare items, and exclusive experiences tailored to our clients' preferences and desires.

Three Over Six specialises in sourcing a wide range of luxury goods, including fashion items, accessories, home decor, fine art, collectibles, and more. Additionally, we offer exclusive services such as private events, unique travel experiences, and personalised concierge services.

Our sourcing process begins with a detailed consultation to understand the client's specific requirements, preferences, and budget. Our dedicated team then leverages our extensive network of suppliers, artisans, and industry connections to source the desired products or services. We handle all aspects of the sourcing process, from research and negotiations to procurement and delivery, ensuring a seamless and stress-free experience for our clients.

Absolutely. Our team specialises in sourcing rare and exclusive items, including limited-edition fashion pieces, vintage collectibles, one-of-a-kind artworks, and more. We pride ourselves on our ability to access coveted products and experiences that may be difficult to find through traditional channels.

The timeframe for sourcing can vary depending on the complexity of the request, availability of the desired items, and any specific deadlines or requirements from the client. We strive to expedite the sourcing process as much as possible while ensuring the highest quality and authenticity of the products or services sourced.

We understand that each client's needs are unique, and we do not impose minimum order requirements for sourcing. Whether you're looking for a single luxury item or a comprehensive collection of products and services, Three Over Six is committed to fulfilling your sourcing needs with the same level of dedication and attention to detail.

Integrity and quality are at the core of everything we do at Three Over Six. We work exclusively with trusted suppliers, reputable brands, and certified artisans to ensure the authenticity, craftsmanship, and quality of all sourced products. Additionally, our rigorous quality control measures and thorough inspections guarantee that every item meets our stringent standards before it reaches our clients.

Three Over Six stands out for its unparalleled dedication to personalised service, attention to detail, and access to exclusive resources. Our commitment to exceeding client expectations, coupled with our extensive network and industry expertise, enables us to deliver exceptional sourcing solutions tailored to the most discerning tastes and preferences.

We recommend contacting Three Over Six as soon as possible to discuss your requirements and timeline for assistance with an upcoming event or special request. This allows our team to plan and execute your request effectively, ensuring that every detail is taken care of to your satisfaction.

Ordering with Three Over Six is simple and convenient. You can place an order by contacting our dedicated client services team via email, phone or by visiting our store. Simply provide us with your requirements, preferences, and any specific details related to your order, and we'll take care of the rest.

We offer a variety of secure payment options to accommodate our clients' preferences. Accepted payment methods may include credit/debit cards, bank transfers, and other secure online payment platforms. Our client services team can provide further guidance on payment options and assist with any payment-related inquiries.

In most cases, we require payment upfront or a deposit to initiate the sourcing process and secure the desired products or services on your behalf. However, we understand that some orders may require customised payment arrangements or payment schedules. Our team is flexible and will work with you to find a suitable payment solution that meets your needs.

Our pricing structure is transparent, and we strive to minimise additional fees or charges whenever possible. However, certain factors such as shipping costs, taxes, customs duties, and any applicable service fees may be incurred depending on the nature of the order and the destination. We will provide a detailed breakdown of all costs upfront to ensure transparency and clarity.

We understand that circumstances may change, and we strive to accommodate our clients' needs to the best of our ability. Depending on the status of your order and the specific terms and conditions applicable to your purchase, cancellation or modification may be possible. Please contact our client services team as soon as possible to discuss any changes or cancellations to your order.

Our goal is to ensure complete satisfaction with every order. If for any reason you are not satisfied with your purchase, please contact our client services team, and we will work with you to address your concerns. Refund and return policies may vary depending on the nature of the order, the products or services involved, and any applicable terms and conditions. We will provide guidance and assistance throughout the process to facilitate a smooth resolution.

Yes, absolutely. At Three Over Six, we take the security and privacy of our clients' information seriously. We employ industry-standard encryption protocols and security measures to safeguard your payment information and ensure secure transactions. Additionally, we adhere to strict confidentiality standards and will never share your personal or payment information with third parties without your consent.

We dedicate ourselves to utilising all available resources to fulfil client requests, however there may be occasions where certain requests take time or cannot be immediately fulfilled. In such cases, your dedicated concierge will always strive to provide you with the best available alternative or solution.

Domestic shipping can take up to 5 business days. International shipping could take up to 14 business days. Due to global supply chain challenges, shipping times could be longer than usual.

Yes, shipping charges vary depending on various factors. Our team will provide shipment options during the purchasing process.

Yes, we ship to most international destinations subject to regulations and restrictions imposed by shipping carriers and local authorities. Our aim is to ensure that our clients worldwide can enjoy our services and receive their orders promptly and securely.

Whereby permitted, Three Over Six ships to all domestic and international destinations. Please contact our customer service if you have a specific enquiry related to logistics.

Australian orders will include 10% GST required by the Government.International orders may be subject to customs clearance fees upon arrival in the destination country. Clients are responsible for the payment of any duties, taxes or fees incurred by the inbound arrival of their order. Delays may occur as your order is cleared through customs.

Three Over Sis will complete customs documentation accurately and appropriately according to our responsibilities. Your order will be documented as used or secondhand. We will include the purchase price of the order, excluding shipping costs.

Insurance is not included on all shipments. However, if you wish to include insurance coverage for your order, an additional fee can be calculated accordingly. Feel free to contact our customer service team for more information on insurance options and associated costs.

Once your order is confirmed, you will receive a tracking number that allows you to monitor the progress of your delivery. This way, you can stay updated on the whereabouts of your purchase until it reaches your doorstep.

Three Over Six does not accept any returns for change of mind. Please take this into consideration when making a purchase. This policy applies across all our products, including those labelled as second-hand, pre-loved, used, or vintage. Each of these items comes with a detailed condition report for your information. Should you require additional imagery or details before making a purchase, please request this, and we will happily provide it to assist in your decision-making process.
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In accordance with Australian Consumer Law (ACL), On Repeat International is committed to upholding your rights to a Repair, Replacement, or Refund for any items purchased within Australia that are found to be faulty, not as described, or fail to meet durability standards.

The Australian Consumer Law (ACL) provides consumers with certain rights and guarantees when purchasing goods and services. One of these fundamental rights is known as the "Repair, Replacement, or Refund" policy, which ensures that consumers have recourse if the products they purchase are faulty, not of acceptable quality, or do not match the description provided.

Here's a breakdown of what each aspect entails:
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1. Repair: If a product is found to be faulty or not working as it should, the consumer has the right to request a repair. The seller or manufacturer is obligated to fix the issue at no cost to the consumer, as long as the problem falls within a reasonable timeframe after purchase and is not due to misuse or normal wear and tear.
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2. Replacement: If the product cannot be adequately repaired or the fault is major, the consumer has the right to request a replacement. The replacement should be of similar value, functionality, and quality to the original item. This option is typically offered when the fault cannot be rectified, or the product is significantly defective.
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3. Refund: In cases where the fault is major, or if the product cannot be repaired or replaced within a reasonable time frame, the consumer is entitled to a refund. This refund should cover the full purchase price of the product, including any associated delivery or handling fees.
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It's important to note that the consumer's rights under the ACL apply regardless of any warranties provided by the seller or manufacturer. These rights cannot be waived or modified by contractual agreements. Additionally, the specific remedies available to consumers may vary depending on factors such as the nature of the fault, the type of product, and whether the consumer made the purchase online or in-store.
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Overall, the Repair, Replacement, or Refund policy under the Australian Consumer Law aims to ensure that consumers are protected and provided with appropriate remedies when they encounter problems with the goods they purchase.

Three Over Six assumes responsibility for your returned item upon receipt. To ensure the safety and condition of your return, we recommend using a secure and traceable delivery service. Items must be returned in their original condition to qualify under our Repair, Replacement, or Refund policy. Should a product not meet the return conditions or fails to comply with our terms, it will be sent back to you at your expense.

Engaging Three Over Six offers numerous advantages. Our luxury concierge service acts as your ideal companion, saving you time and granting exclusive access to special events that money alone cannot secure. It serves as your key to unlocking a world of privileged opportunities.

If you need to amend any of your personal information, such as your name, address, phone number, or email, please contact us directly. Our team will promptly assist you with updating your details as needed.

No, anyone can access our concierge services. Whether you're a new client seeking assistance for the first time or a returning client, our concierge team is here to help fulfil your requests and cater to your needs.

Our concierge staff is available to assist you during regular business hours, Monday to Friday. Alternatively, you may contact us via email at contact@threeoversix.com or submit an inquiry through our website at any time, and we will respond as promptly as possible.

If you have a question that is not addressed in our FAQs, please feel free to reach out to us via the online form on our contact page. We value your inquiries and will do our best to provide you with the information you need as soon as possible